Terms of Service

1Who this agreement is between

These Terms of Service (the Terms) are a legal agreement between Dataetic Private Limited, a company registered at No. 25, Iyyan Thiruvalluvar Street, Leelavathi Nagar 8th Street, Gerugambakam, Chennai 600122, Tamil Nadu, India (Dataetic, we, us), and the individual or organisation that creates an account or otherwise uses our services (you, your, the Customer).

The Service means the Dataetic platform — the web application at app.dataetic.com, our data connectors, workflow engine, dashboards, AI agents, MCP server, APIs, and any documentation or support we provide with them.

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to them. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation, and you means that organisation. If you do not agree, do not use the Service.

These Terms incorporate our Acceptable Use Policy, our Privacy Policy and our Cookie Policy. Where we have signed a separate written agreement or order form with you, that agreement prevails over these Terms to the extent of any conflict.

2The beta service

The Service is currently offered as a private beta. That has real consequences you should read before you rely on it:

• No service level commitment. We do not promise any uptime, availability, response time or support window during beta. Features may be added, changed, degraded or removed with little or no notice.
• It may contain defects. Beta software can fail in ways that produce incorrect results, interrupt a workflow mid-run, or lose data that has not been written back to a system of record.
• Keep your own backups. Do not use the Service as the sole store of any data you cannot afford to lose. Your source systems remain your system of record.
• We may ask for feedback. If you send us feedback, suggestions or bug reports, you grant us a perpetual, worldwide, royalty-free licence to use them to improve the Service. Feedback is not confidential unless you mark it so, and we owe you nothing for it.

3Your account

You must be at least 18 years old and legally able to enter a contract. The Service is for organisations and professional use; it is not intended for consumers or children.

Keeping your account secure

You are responsible for everything that happens under your account, including the acts of your users. Keep credentials, API keys and access tokens confidential, use unique passwords, and tell us promptly at hello@dataetic.com if you suspect unauthorised access. We are not liable for loss caused by someone using your credentials with your knowledge or through your failure to keep them secure.

Your users

If your plan includes seats for teammates, you may invite them. You remain responsible for their compliance with these Terms, for what they do with your data, and for removing access when someone leaves your organisation.

4Plans, billing and taxes

Current plans, limits and prices are published on our pricing page. Free plans are provided at no charge and with no commitment on either side — we may change or withdraw a free plan at any time.

Fees

• Paid plans are billed in advance for the billing period you select, and renew automatically for the same period until cancelled.
• Fees are stated exclusive of VAT, GST, sales and other applicable taxes, which you pay in addition where they apply.
• Payments are processed by our payment provider. We do not store your full card details.
• Except where the law requires otherwise, fees already paid are non-refundable, and we do not refund partial billing periods.

Non-payment and price changes

If a payment fails or is overdue, we may suspend your access after giving you notice and a reasonable chance to fix it. We may change prices for a future billing period by giving you at least 30 days' notice before that period starts; if you do not accept the new price, you may cancel before it takes effect.

Usage limits

Plans carry limits — connections, dashboards, workflow runs, agent calls, storage and similar. We may apply rate limits or throttling to protect the Service for everyone. Deliberately working around a limit is a breach of these Terms.

5Your data, and who owns it

Customer Data means the data you connect, upload, generate or store through the Service, including data read from your source systems, workflow output, dashboard definitions and agent conversations.

What we may do with it

You grant us a limited, worldwide, non-exclusive licence to host, copy, transmit, display and process Customer Data only as needed to: provide and maintain the Service for you; act on instructions you give through the Service; prevent or address a security, fraud or technical problem; and comply with the law. That licence exists to run the Service and for nothing else, and it ends when the data is deleted.

What we will not do with it

• We do not sell Customer Data, and we do not share it with third parties for their own purposes.
• We do not use Customer Data to train, fine-tune or improve any general-purpose AI model, whether ours or a third party's, unless you opt in expressly and in writing.
• We do not access Customer Data to look at its contents except where you ask us to (for example, to help debug a workflow), where it is strictly needed to keep the Service running, or where the law requires it. Such access is limited to authorised personnel.

Aggregated statistics

We may compile aggregated, de-identified statistics about how the Service is used — counts of runs, error rates, feature adoption and similar — and use them to operate and improve the Service. These statistics never identify you, your users or any individual, and never contain Customer Data content.

Data protection roles

Where Customer Data contains personal data, you are the controller and we act as your processor. Our Privacy Policy explains how we handle it. If you need a data processing agreement with standard contractual clauses, contact us at hello@dataetic.com.

Your responsibilities for the data you connect

You confirm that you have the right to connect and process the data you bring into the Service, including any notices to and consents from the individuals it concerns, and that doing so does not breach any law or any contract you have with a third party.

6How you may use the platform

Subject to these Terms and payment of any fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription.

Your use must comply with our Acceptable Use Policy, which forms part of these Terms. In addition, you must not:

• copy, modify, translate or create derivative works of the Service, or reverse engineer or attempt to derive its source code, except to the extent the law expressly permits and cannot be excluded;
• resell, sublicense, rent or provide the Service to a third party as a service of your own, unless we have agreed to it in writing;
• remove or obscure any proprietary notice, or use our name, logo or branding without permission;
• use the Service to build a competing product, or benchmark it and publish the results without our written consent;
• probe, scan or test the security of the Service, or bypass any access control, quota or authentication mechanism, other than under a security programme we have agreed with you in writing (see Acceptable Use).

7Connecting your systems

The Service works by connecting to systems you already run — databases, warehouses, cloud storage, SaaS applications and APIs. Those systems are third-party services governed by your own agreements with their providers, not by us.

Credentials you give us

• You are responsible for the credentials, keys and tokens you supply, and for the level of access they carry. Grant the narrowest access that does the job — read-only where reading is enough, scoped to the tables, buckets or objects you actually need.
• We store connection credentials encrypted, and use them only to operate the connections you have configured.
• You confirm you are authorised to grant us access to each system you connect.
• You must revoke credentials in the source system when you remove a connection or close your account.

Third-party services

We do not control third-party services and are not responsible for them: their availability, their API changes, their rate limits, their terms, or what they do with data you send them through a connection you configure. If a provider changes or withdraws its API, a connector may stop working, and that is not a breach of these Terms by us.

Writing to your systems

Where you configure a workflow or an agent to write to, update or delete data in a connected system, you are instructing us to do so. Test destructive operations against non-production data first. We are not liable for changes made in your systems by a workflow or agent you configured or approved.

8AI features and their output

The Service includes AI features — agents that answer questions over your connected data, generate queries and transformations, and take actions you authorise. These are powerful and they are probabilistic. Treat their output accordingly.

Output is not guaranteed to be correct

AI output may be inaccurate, incomplete, out of date or misleading, even when it reads as confident and precise. It is not professional, legal, financial, medical or tax advice. You must review AI output before relying on it, and you are responsible for any decision you take on the basis of it. Do not use the Service as the sole basis for a decision that has legal or significant effects on a person.

Model providers

We use third-party model providers to deliver some AI features. Where a feature sends your data to such a provider, it is sent under terms that prohibit the provider from using it to train their models. The categories of provider we use are listed in our Privacy Policy.

Output ownership

As between you and us, output generated for you from your Customer Data is yours, subject to these Terms. We make no claim over it. Note that AI output is not necessarily unique — a similar prompt may produce similar output for someone else — so we cannot promise it is original or that it does not resemble output given to another customer.

Agent actions

Where you allow an agent to take actions — run a workflow, write to a system, send a message — those actions are taken on your instruction and at your risk. Configure approval steps for anything consequential.

9Our intellectual property

We own the Service and everything in it other than Customer Data: the software, connectors, workflow engine, models we build, user interface, documentation, and our names, logos and trade marks. These Terms grant you a right to use the Service, not any ownership of it. All rights we do not expressly grant are reserved.

10Confidentiality

Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Your Customer Data is your confidential information. Non-public details of the Service, including prices quoted to you and beta features, are ours.

Each of us will use the other's confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to employees, contractors and advisers who need it and are bound by similar obligations. These duties do not apply to information that is public through no fault of the recipient, was already known to the recipient, or is independently developed. If disclosure is legally compelled, the recipient will give notice where it lawfully can.

11Availability, support and changes

We aim to keep the Service available and to give notice of planned maintenance where we can, but during beta we make no availability commitment (see clause 2). We may modify, suspend or discontinue any part of the Service. For a change that materially reduces functionality you are paying for, we will give you reasonable advance notice and, if you do not accept it, you may terminate and receive a pro-rata refund of fees you have prepaid for the unused remainder of the period.

12Term, suspension and termination

These Terms start when you first accept them and continue until your account is closed.

Your right to stop

You may stop using the Service and close your account at any time. For a paid plan, cancellation takes effect at the end of the current billing period unless the law gives you a different right.

Suspension

We may suspend your access, in whole or part, if we reasonably believe it is necessary to prevent harm — a security incident, an unpaid invoice after notice, a serious breach of the Acceptable Use Policy, or a legal requirement. We will tell you why and, where the circumstances allow, give you a chance to fix it first. Where we can limit the suspension to the offending workflow, connection or user rather than your whole account, we will.

Termination

Either of us may terminate for material breach that is not cured within 30 days of written notice. We may terminate a free plan at any time on reasonable notice.

What happens to your data

• Your right to use the Service ends immediately on termination.
• For 30 days after termination, you may ask us to export your Customer Data, and we will provide it in a structured, machine-readable format.
• After that window we delete Customer Data from active systems within 30 days, and from backups within 90 days, except where the law requires us to keep it.
• You should revoke, in each connected system, any credentials you gave us.
• Clauses that by their nature should survive — ownership, confidentiality, disclaimers, liability, indemnity and governing law — survive termination.

13Disclaimers

We provide the Service as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In particular, and without limiting clause 2, we do not warrant that the Service will be uninterrupted, timely, secure or error-free; that any defect will be corrected; that results or AI output will be accurate, complete or reliable; or that the Service will meet your requirements or comply with any regulatory regime that applies to you.

Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any non-excludable statutory consumer right you may have.

14Limitation of liability

To the fullest extent the law allows, and subject to the paragraph above about liability that cannot be excluded:

• Neither of us is liable for indirect loss. That includes indirect, incidental, special, consequential, exemplary or punitive damages, and loss of profit, revenue, goodwill, anticipated savings, business opportunity or data, even if we were told such loss was possible.
• Our total liability is capped at what you paid us. Our aggregate liability arising out of or relating to these Terms and the Service is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. Where you use the Service on a free plan and have paid us nothing, our aggregate liability is limited to USD 100.

These limits apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise, and they reflect a deliberate allocation of risk between us that is reflected in the price — including the price of zero during beta.

The cap on your liability does not apply to your obligation to pay fees, or to your indemnity obligations in clause 15.

15Indemnity

You will defend and indemnify us against any third-party claim, and any resulting loss, damage, liability, settlement and reasonable legal cost, arising from: your Customer Data or the systems you connect, including a claim that you lacked the right to connect or process that data; your breach of these Terms or the Acceptable Use Policy; your use of the Service in violation of any law or third-party right; or an action a workflow or agent you configured took in a connected system.

We will give you prompt notice of the claim, reasonable cooperation at your expense, and control of the defence and settlement — except that you may not settle in a way that admits fault on our part or imposes an obligation on us without our consent.

16General terms

Changes to these Terms

We may update these Terms. If a change materially affects your rights or obligations, we will give you at least 30 days' notice by email or in the application before it takes effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, stop using the Service and close your account before the date. Changes required by law or to address a security risk may take effect sooner. The effective date at the top of this page always tells you which version applies.

The rest

• Entire agreement. These Terms, with the policies they incorporate, are the whole agreement between us on their subject and replace any earlier discussion or representation.
• No waiver. If we do not enforce a provision, we have not waived it.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stands.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• No third-party rights. These Terms create rights only between you and us.
• Force majeure. Neither of us is liable for a failure to perform caused by an event beyond our reasonable control, other than an obligation to pay.
• Independent parties. Nothing here creates a partnership, agency, joint venture or employment relationship.
• Notices. We will send notices to the email on your account; keep it current. You send notices to hello@dataetic.com and, for formal notice, to our registered address above.
• Export and sanctions. You confirm you are not subject to sanctions or located in a sanctioned territory, and you will not use the Service in breach of export control law.

17Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of India, without regard to its conflict of laws rules. The courts of India have exclusive jurisdiction, and each of us submits to it — except that either of us may seek injunctive relief in any court to protect intellectual property or confidential information.

If you are a consumer, this clause does not deprive you of the protection of the mandatory law of your country of residence or of your right to bring proceedings there.

Before starting formal proceedings, please contact us — most disputes are resolved faster by talking to us first.

18How to contact us

Questions about these Terms:

• Email — hello@dataetic.com
• Entity — Dataetic Private Limited
• Registered address — No. 25, Iyyan Thiruvalluvar Street, Leelavathi Nagar 8th Street, Gerugambakam, Chennai 600122, Tamil Nadu, India
• Privacy and data requests — hello@dataetic.com
• Security reports — hello@dataetic.com